Plans

Plans

You can change your plan up or down, every month to suit yourself.

Your monthly total is$15
Minimum cost is$15
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Please choose a phone and a plan

Critical Information Summary for all plans. You can get the full details on our Legal Stuff pages.
*Every month, your unused data (monthly and any bonus or add-on data) is added to your data bank (up to a maximum of 200GB stored at any one time).
^ Your one-off bonus data will be added to your data bank on activation of your SIM, which you can use for the life of your plan (unless you downgrade that plan). See how data banking works here.

Add a phone for just $15/mth more?

Getting a nu phone doesn’t mean you have to break budget. Get a quality refurbished Samsung S8 for as little as $15/mth (interest free over 24 months, total phone cost $360). Or a refurbished iPhone 8 (64GB) for $20/mth (interest free over 24 months, total phone cost $480).

Top questions & answers

Need some help? The quickest way is via live chat – we’ll usually respond to your question within a minute. Please click on the “help” button below.

How do I sign up for a SIM only plan?

Joining nu is simple! To purchase a SIM card, you’ll need to select a plan that best suits your needs and continue to checkout to complete your order. Once complete, we will send you a SIM package to your door with free express shipping!  

Here is a checklist for what you’ll need to join the nu family! 

  • An Australian residential address
  • A valid email address
  • A valid form of ID
  • Your contact details
  • Payment method (credit/debit card) 
Can I keep my current number?

Of course! The process to transfer your existing number to nu mobile is easy and when you join, you'll be given the choice to keep your existing number when activating your SIM. The process is known as ‘porting’. Here's how to do it:

  1. Log in to your account.
  2. Verify your nu SIM by entering the SIM serial number located on the SIM card we’ve sent you.
  3. Enter the phone number you want to port and the date of birth of the account holder for that phone number. 
  4. If you are a post-paid customer, you will also need the account reference number (ARN) linked to that phone number (which you can find on a bill from your current mobile service provider). If you are a pre-paid customer, please do not fill out the ARN section.
  5. Click the transfer button and your number should in most cases be transferred to your nu SIM within an hour, but it could take up to 48 hours. You can continue using your old service until the porting is completed. You will receive a notification from us as soon as the port is complete.
  6. Once you have received the notification saying that your numobile SIM is now active, please restart your phone for the activation to complete.

If your number hasn’t ported within 48 hours, or you have received a notification that something has gone wrong, please get in touch with our aussie-based support team.

 

What is your network coverage like?

numobile uses parts of the Telstra 3G and 4G network which covers over 1.6 million square kilometres of Australia servicing 98.8% of the population. Check out our network coverage map to see if that includes you.

 
How does data banking work?

Your unused data is yours to keep in your databank for as long as you stay on your current plan or change to a bigger one. Every month, all of your unused monthly or add-on data is added to your data bank with a maximum of 200GB at any time.

Please note that if you change your plan to a smaller one, your data bank will reset, and you will lose any of the data you had banked so far. From that point on, you can start banking any unused data again.

 
I already have a phone, can I just purchase a SIM only?

Already have an awesome phone and want a SIM to match? We have month-to-month SIM plans which means you can change your plan at any time to suit your needs. Check out this page for more information on our plans!

Benefits in joining nu:

An Aussie-based support team that gets you.

Heaps of data for an amazing price.

Data bank your unused data every month –  store up to 200GB in your account. 

Seen better inclusions for the plan you’re on? You’ll get them too! We believe everyone deserves a great deal, not just new customers (because we care about all our customers!).

Change your plan up or down every month to suit your needs (if you switch to a lower plan though, you will lose your banked data – but don’t worry, you can start banking your unused data again from that point on).

You can easily add a phone to your plan whenever you want via your My Account portal at anytime!