How it works
- Subscribe & Return
- Pay & Own
When you choose a subscription plan, you can get the phone you want and save compared to a Pay & Own plan. When you subscribe you don't own the phone and will return it at the end of your term.
Signing up is simple. It's all online and there's no paperwork or waiting. Get a decision in minutes.
We have an awesome range of new & quality refurbished iPhones for you to choose from.
Subscribing instead of buying means you pay less each month compared to a Pay & Own plan and return your phone.
Always have the latest by returning or upgrading your phone at any time in the last 6 months of your term.
When you choose a Pay & Own plan, you own the phone and do not need to return it. Signing up is simple. It's all online and there's no paperwork or waiting. Get a decision in minutes.
We have an awesome range of quality refurbished iPhones, and great value SIM plans for you to choose from.
Pay off your phone in equal and interest-free monthly instalments over your chosen repayment term.
Once you’ve paid off your phone it’s yours to keep – you can choose to keep using that phone or upgrade to a new one.
Top questions & answers
Need some help buying? Chat with us now.
If you are ready, you can start the return process by filling in this form. Not ready yet? No worries. You can continue your subscription and return your phone anytime when you are ready.
More details on how to return your current phone:
1. Initiate the return by clicking the link above to start the return process.
2. Fill out the questionnaire that we will send across and attach the photos and videos requested.
3. Wait for the returns package to arrive.
Once you receive the returns package
Before you package your phone, make sure your iCloud Account has been removed and Find my Phone has been disconnected.
Make sure that you package your phone up as per the instructions provided when your return is initiated.
Lodge your returns parcel at your local Aus Post and send us a screenshot of the lodgement receipt.
Warning: If Find my Phone has not been disconnected, there will be fees that you will be liable for. If you have any issues with this process, please reach out to our team via support@numobile.com.au.
A nu subscription is better for our planet and can help keep more money in your wallet.
How? You don’t need to pay a big price upfront and your monthly payments are reduced because you send your phone back at the end of the subscription term (and we'll find it a nu home or recycle it responsibly so it doesn't get added to that pile of old electronics at the back of your drawer). You can then upgrade to the latest phone we have available.
Our phones are also SIM-free so you can choose the SIM plan that best suits your needs - and your budget.
If you don't want to let the phone go at the end of your subscription, you can contact our support team to discuss any options we can make available to you at the time.
No, when you sign up for a nu subscription you do not own the phone.
Our subscription is designed so that you return your phone to us at the end of the subscription term or on earlier termination. This enables us to offer you a lower monthly payment through the subscription period.
If you prefer to keep the phone at the end of your subscription term, please contact our support team to discuss any options we can make available to you at the time.
Payment Assistance Policies
For a small summary, you can read the Payment Assistance Summary (PDF | 173KB)
Or you can read the full Payment Assistance Policy (PDF | 150KB)