Ready to activate your number?

You can choose to keep your existing number or get a new number.

I WANT TO KEEP MY NUMBER      I WANT A NEW NUMBER

 

There are 6 steps to transferring your number.

(Your old SIM should remain in your phone until you reach Step 6) 
Please read through the steps below before you start. 

Step 1 – Find your current account details
You need the account reference number (ARN) and/or date of birth associated with the number you want to transfer to us. Using the correct information helps ensure your activation is successful first time. 

Post-paid numbers - If you have a post-paid number, you need to provide the account number attached to the number you are transferring. You should be able to find this on a bill from your old provider. If not, please contact them and ask. 

Pre-paid numbers - If you have a pre-paid number, the date of birth you provide during your sign-up must match the date of birth attached to the number you’re transferring. 

Not sure if your number is post-paid/pre-paid? If you are unsure, the easiest way to find out is to ask your existing telecommunications provider. 

Step 2 – Have your phone with your old SIM in it ready
You need your phone and previous service when you activate because we send a one-time PIN to the number you’re transferring. This is a security measure to help ensure it's you that has requested the transfer.  

If you do not have access to receive the one-time PIN SMS you will need to send in ID documents to verifyme@numobile.com.au 

Step 3 – Fill out the SIM activation form
You need to login to your nu mobile account at numobile.com.au/login to complete this step.
You also need the account reference number (ARN) and/or date of birth associated with the number you want to transfer to us (explained in Step 1). 

Step 4 – Enter your one-time-PIN (OTP) into the activation form
At the last step of your transfer request, you will receive an SMS to your existing service with a 6-digit number. Enter this number into the relevant field in the activation form and submit to complete the online process. 

If you do not have access to receive the one-time PIN SMS you will need to send in ID documents to verifyme@numobile.com.au.

Step 5 – Wait until your old service stops working
You can continue to use your previous SIM until your signal changes to SOS. When this happens move onto step 6. You will receive a notification once your nu mobile service is active - this can take up to 48 hours. 

If you find your current service stops working before you receive a notification from nu mobile, please move onto Step 6. 

Step 6 – Turn off your phone and change your SIM. Turn your phone back on.
Turn your phone off, leave for a few minutes, then turn it back on again. This will attach the network to your service.


 

 Getting a new number? 
Please read through the steps below before you start. 

Step 1 - Get your information ready
Please have the serial number ready for the nu SIM you want to activate. This is found on the top left-hand side of the SIM card that we sent you.

Step 2 - Fill out the SIM activation form
You need to login to your nu mobile account to complete this step. Click on the link below when ready.

Step 3 - Wait until your nu SIM is active
You can continue to use your previous SIM (if you have one) until your new number is active and ready to go! You will receive a notification once your nu mobile service is active - this can take up to 48 hours. 

Step 4 - Turn your phone off and back on to refresh service
Turn your phone off, leave for a few minutes, then turn it back on again. This will attach the network to your service.


 

Get started now

LOG IN TO BEGIN TRANSFER

Can’t find or lost your SIM card, or having trouble porting? Let us know so we can help. Please reach out to us via live chat on our website or by sending an email to support@numobile.com.auOur Customer Service Desk is open from 8am – 7pm Monday to Friday, excluding Public Holidays.  

If you contact us outside these hours leave us a message and we will get back to you the next business day. 

Get started now 

LOGIN TO ACTIVATE NOW

Can’t find or lost your SIM card, or having trouble porting? Let us know so we can help. Please reach out to us via live chat on our website or by sending an email to support@numobile.com.auOur Customer Service Desk is open from 8am – 7pm Monday to Friday, excluding Public Holidays.  

If you contact us outside these hours leave us a message and we will get back to you the next business day.